We have been blown away with the feedback of our products but we wanted to have a place on site that provides you with information about our warranty on bats.
Our bats are made from the finest English willow but understand, on occasions, you may experience a problem or an issue with the bat. We’re here to try and resolve those issues as quickly as possible and are only a DM / email away to help out.
Like anything that’s used consistently, the 'mileage' of a cricket bat depends on how often you’re hitting, how many balls you’re hitting and how hard you hit them. There is no definitive length of time that a cricket bat will last. The condition of a bat deteriorates with use.
All new of our cricket bats are covered by a 12-month warranty covering manufacturing faults that are not the customer's fault which include the following
1. Handle Breakage.
2. Horizontal split due to willow defect such as storm damage.
4. Blade splittage
Our warranty is a 'goodwill agreement' and subject to bat inspection.
All warranty decisions are at the discretion of Buffalo Cricket.
Our warranty covers all manufacturing and material defects caused by reasonable use. We will offer a free replacement period wherein our opinion; we deem it applicable.
This warranty covers all repairs required that are caused as a result of reasonable use of the Buffalo Cricket bat. The warranty does not cover:
Any damage to the toe as this is the weakest area of the bat and repeated impact will cause inevitable damage.
Surface damage to the face, edge or toe that occurs due to a lack of preparation inaccurate play.
Damage due to moisture or extreme heat, or damage that occurs because of improper use or storage (wet / damp)
Damage resulting from the use of non-leather or composite balls, including bowling machine balls.
Your household insurance policy may cover damage to your cricket bat. If in doubt, consult your insurer